Agency Customer Success Lead

Smartly has an exciting new opportunity for an Agency Customer Success Lead to join our growing team!  Your role will be to lead and manage the Agency Customer Success team based in New York, London and Berlin and own the existing agency revenue across NorAm and EMEA.

Leading a team of Customer Success Managers and reporting to the Director of Customer Success you will be responsible for retaining, nurturing and growing our existing agency customers across North America and EMEA. You will partner closely with our Agency Sales team and Agency Onboarding team to onboard new agency customers and expand Smartly.io’s footprint within strategic enterprise agencies globally by building upon a strong foundation of value. As such, understanding how both agencies and the platforms work is a must.

As an Agency Customer Success Lead at Smartly, you will...

• Lead a team of CSMs accountable for our agency revenue and relationships of enterprise strategic agencies
• Support team members to deepen relationships with agency customers and ensure customer satisfaction
• Act as escalation point for agency customers and point of contact for senior agency stakeholders to ensure alignment in goals
• Work closely with our digital advertising partners to grow agency customers and find new opportunities
• Coach team to increase product adoption, champion product improvements and help drive them to launch, together with our product management, product marketing and engineering teams
• Drive agency growth, partnering with Agency Sales and Onboarding team to expand agency relationships and accelerate onboarding of new agency clients
• Embody the Smartly.io values and play a lead role to ensure the culture engages employees, resonates locally and is consistent globally

We're definitely looking for you, if you have...

• 7+ years of sales/account management/customer success roles experience in ad-tech/mar-tech industries; experience with Facebook, Pinterest, Snap and other Social Media Platforms is a plus
• 3+ years management experience preferred
• Understand and have sold SaaS offerings, managed services, and professional services for agency customers 
• Ability to build connections and engage confidently with a variety of audiences, including C-level decision makers, and ideally have strong agency contacts
• Strong desire to learn about the product in order to effectively sell up to the C-suite or down to end users as needed
• Able and willing to travel for meetings, conferences and industry events

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities 
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities 
• Choice of computer (MAC or PC) 
• And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.  Salary in USD : $110,000 - $130,000 USD

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Last updated on Aug 13, 2024