Agency Customer Success Manager

Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued agency customers by understanding their business needs and helping them succeed in driving their clients’ goals?

As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies from the first week, give consultative advice, scope and drive successful product adoption and grow agency engagement. You’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, and support agency team members to drive results for their clients with the Smartly platform.

As an Agency Customer Success Manager at Smartly.io you will...

• Act as the main point of contact for enterprise agencies to deliver an exceptional experience and ensure they get the most value out of their social advertising
• Be a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
• Build and foster strong relationships with agencies as well as partners like Meta and Pinterest
• Be the voice of agencies to inform our product roadmap
• Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions,Product and Engineering
• Help Smartly.io build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain agencies, optimize existing processes within the company and actively enhance all Customer Success initiatives

We are looking for you if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat etc)
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into insights
• Have self-driven, entrepreneurial spirit
• Have strong spoken and written communication skills
• Are able and willing to travel for meetings, conferences and industry events (when possible)
• Legal right to work in the US

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities 
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities 
• Choice of computer (MAC or PC) 
• And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.  Salary in USD : $75,000 to $90,000


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Meet Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.

Smartly is a multinational and diverse team of 650+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly.io to learn more.