<p><strong>About Us</strong><br></p><p>Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.</p><p>Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.</p><p>At Snappy Group, we are revolutionising how convenience stores and food service businesses engage with their customers through our Snappy Shopper and Hungrrr platforms. Our innovative tech solutions empower local retailers and businesses to thrive in the digital world.</p><p>We are looking for a Client Onboarding Coordinator to manage and deliver seamless onboarding experiences for our clients, setting them up for success on our platforms. This role is based full-time in our Dundee office, and if you have a passion for customer service, project management, and are tech-savvy, we’d love to hear from you!</p><p><strong>About the team</strong></p><p>You’ll be joining a small, highly effective team of Onboarding Coordinators known for their efficiency and strong micro-culture. The team’s purpose is to quickly manage client onboarding to our Snappy platforms, delivering high-quality builds while continuously improving processes to make the onboarding experience more scalable. In this role you will report to Head of Retailer Success. </p><p><strong>About the Role</strong></p><p>In this role you will:</p><p></p><li>Work closely with Sales Managers to gather the necessary details to onboard clients to key platforms.</li><p></p><p></p><li>Set up client ordering platforms, including configuring stores, menus, websites, and iOS/Android apps (Snappy Shopper and Hungrrr platforms).</li><p></p><p></p><li>Ensure all projects meet high-quality standards and adhere to onboarding timelines and KPIs.</li><p></p><p></p><li>Provide clients with timely updates on their onboarding progress and assist with inquiries via phone and email.</li><p></p><p></p><li>Attend client calls, present platform builds, and make real-time adjustments based on feedback.</li><p></p><p></p><li>Identify and propose process and product improvements to make the onboarding process more scalable.</li><p></p><p></p><p><strong>About You</strong></p><p>To do this job well you’ll need technical proficiency and confidence in using tools like Microsoft Office and CRM software (we use Zoho CRM and in the process of implementing Zendesk ticketing system).</p><p>In addition, you’ll also bring:</p><p></p><li>Strong project management skills with a keen eye for detail and graphic design.</li><p></p><p></p><li>Experience in a customer-facing role, with hospitality or convenience sector experience being a plus.</li><p></p><p></p><li>A growth mindset with excellent organizational skills, able to handle multiple projects under tight deadlines.</li><p></p><p></p><li>Proactive, collaborative, and solution-driven approach with great communication skills.</li><p></p><p><br></p><p><strong>Who</strong> you are is as important to us as <strong>what</strong> you can do. Do these values and behaviours sound like something that would come naturally for you? <strong></strong></p><ul><ul><li><strong>Community: </strong>Understands Snappy Shopper goals to help local businesses compete online and our strategy: works with others to deliver these whilst supporting colleagues. </li><li><strong>Break Barriers: </strong>Thrives in the unknown: adapts to changing business requirements by prioritising key tasks and maintains a constructive and/or positive outlook when work is challenging. </li><li><strong>Craic On: </strong>Proactive in completing their role and responsibilities in a changing environment, whilst being open to and able share their knowledge. </li><li><strong>Be Snappy: </strong>Can work quickly to achieve tasks and recovers when things go wrong or don’t go as planned.</li></ul></ul><p><strong><br></strong></p><p><strong>If you think you’ve got what it takes but hesitating…</strong></p><p>At Snappy we’re all about Community, from the inside out. We hire great people from all walks of life with a wide variety of backgrounds that make our business stronger. We welcome everyone at Snappy that shares our values.</p><p><strong>What’s in it for you</strong></p><p>If you’ve not already experienced it, time in a high growth Tech start-up is a whole new adventure! As the Company grows, so will your professional growth as you learn how to constantly apply your learning to scale the business at pace. The entrepreneurial nature of our business means you get to work with people who are passionate about our community purpose and our products. The challenges and opportunities will constantly change, which means you’ll continually be developing new skills - you won’t get bored or be doing the same old routine. You’ll also be closer to where the action happens than most other companies, with the chance to deepen your commercial acumen and influence in a high-growth sector. For someone who wants to learn and develop, we put no limits on your ambition and personal growth!</p><p>We support flexibility to ensure good work-life integration, even though this role is office-based. We're committed to exploring ways to make that happen while maintaining an office presence.</p><p>Scroll below to read more about our Snappy Reward.</p><p><strong>Applying</strong></p><p>Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.</p> •
Last updated on Oct 21, 2024