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Q

Senior Engineer

q7jdnweteg6zes8mjy5lwkm5dla351024b1f7vzciy9t0hkhiuir1f9sbczdpcx8 · 30+ days ago

New York, NY, US

$102k+
Estimation

Full-time

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This role is responsible for providing 1^st and 2^nd line support to our Investment Professionals and Executive Assistants based in our US offices , as well as ad hoc remote support to various other users in multiple international locations.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA AND JOB SPECIFICATION

Ideal Experience

10 years helpdesk experience with world-class global organisations, ideally in financial services and/or professional services.

Windows 10 , Apple MAC, iOS, Android

Microsoft Office 365

Basic networking and hardware knowledge

Video conferencing knowledge

Cloud storage

Administration of Microsoft 365 SaaS applications (Exchange Online, Teams, Flow, Power BI, OneDrive)

Ideal Attributes

Communication: Ability to communicate clearly and concisely both verbally and in writing.
Operational excellence : An individual with an affinity for dealing with details and who enjoys doing so. Someone who prizes executional excellence.
Effective team player : A highly motivated team player who contributes to an atmosphere in which people work together, enthusiastically and effectively, to produce outstanding results.
Results-driven : An energetic, resourceful and hands-on individual with a strong service orientation; someone who commits himself/herself fully to the job and who is dedicated to developing and delivering outstanding work.
High trust and integrity : Can be counted on to do the "right thing for the firm, its people and its clients in balancing all constituencies without compromising integrity.

General Tasks

Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all TPG IT systems/services
IT Infrastructure support via remote control, telephone, and deskside support

Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking

Support international offices with equivalent services
Participation in an On-Call rota for out of hours and holiday support
Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution
End to end ownership of all IT tickets including being responsible for all communication and the technical resolution
Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm
Carry out Root Cause analysis to understand why an issue occurred
Manage all end user administration such as joiners, leavers etc
Configuration and asset management
Problem management
Knowledge management
Management and support of laptops
Management and support of remote working
Management of user administration
Mobile operating systems (IOS, Android)
Event Support
Planning and initiating the connection to international offices via Zoom video conferencing systems for meetings and interviews

•

Last updated on Aug 1, 2023

About the company

Q

q7jdnweteg6zes8mjy5lwkm5dla351024b1f7vzciy9t0hkhiuir1f9sbczdpcx8

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