We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
We are seeking a highly skilled and motivated Network Operations Analyst to join our backend messaging & calling team. This role is essential for maintaining the stability and reliability of the calling & messaging services used by millions of people every day. The ideal candidate will be adept at utilizing a variety of vendor tools and internal monitoring systems to diagnose and resolve issues with our call & message experiences, handle escalations from customer support, and develop proactive solutions to common issues impacting our customers. Additionally, the successful candidate will work closely with engineers to develop and enhance observability tools, ensuring comprehensive monitoring and health insights for our systems.