IT Intern

IT Intern

Entre Technology Services provides exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming, and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.

The Position:

IT Intern should be able to prioritize technical issues, manage assigned tasks, document time spent, client and resolutions, while demonstrating patience to describe cause and solutions to end users. Ideal candidates should be very organized with the ability to switch and resume tasks as required. Candidate should have excellent communication capabilities, both verbally and written, with the ability to thrive in an expanding team environment. This can either be a full-time or part-time position during summer months, depending on the intern’s preference.

Provides support for tasks such as scheduling for project and service tickets, imaging of devices, setup of Unifi devices, wiping of old client hard drives, and cleaning up IT Glue documentation, which includes, but not limited to, deleting and/or consolidating firewalls & VRC passwords as needed. This position reports to the Implementations Supervisor.

Core Competencies/Skills:

• Experience with all Microsoft technologies including client operating systems, Office 365, One Drive, and Sharepoint
• Customer Service
• Telephone Skills/Etiquette
• Computer Troubleshooting
• Issue Resolution
• Password Resets
• Technical Troubleshooting
• Perform initial research to aid in root-cause analysis
• Troubleshoot and help resolve backup issues
• Assist with hardware configurations and imaging
• General Office Software
• Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness, and dependability
• Ability to work in fast-paced environment and meet deadlines
• Highly organized, self-motivated, and self-directed
• Strong written and oral communication skills

Requirements:

• Ability to lift 50+ pounds
• Must have a valid driver’s license, insurance, and reliable transportation
• Legal authorization to work in the U.S.
• High School Diploma or GED

Desired Experience:

• Desktop Support: 1+ years (Preferred)
• Customer Service: 1+ years (Preferred)
• Technical support in a production IT environment(s), preferably in multi-site environments: 1 year (Preferred)
• Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus

Last updated on Oct 9, 2024