Salesforce (SFDC) Administrator
Job Number: 23-02592
Join the Eclaro Team! Eclaro is looking for a Salesforce (SFDC) Administrator for our client in McLean, VA.
Eclaro’s client is an industry-leading managed service provider that works with multinational hospitality clients to enable an integrated approach to analyze and manage external talent on a global basis. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- Salesforce Configuration and Customization: Customize and configure Salesforce according to the organization's business requirements. This involves creating and managing custom objects, fields, workflows, page layouts, and validation rules.
- User Management: Create and manage user accounts, profiles, roles, and permission sets. Grant appropriate access levels and maintain security and data integrity within Salesforce.
- Data Management: Import, export, and manipulate data within Salesforce using various data loading techniques. Perform regular data cleansing and deduplication to ensure data accuracy.
- Reports and Dashboards: Create and maintain reports and dashboards to provide data insights to stakeholders. Customize and schedule reports to meet specific business needs.
- System Maintenance: Perform routine system maintenance tasks, including managing data storage limits, monitoring system performance, and troubleshooting issues. Coordinate with Salesforce support for technical assistance and issue resolution.
- Training and Support: Provide training to users on Salesforce functionality and best practices. Offer ongoing support and assistance to users, addressing their questions and concerns.
- Integration and AppExchange Management: Collaborate with stakeholders to integrate Salesforce with other business systems, such as ERP or marketing automation platforms. Evaluate and manage third-party applications from the Salesforce AppExchange to enhance system capabilities.
- Process Automation: Identify opportunities for process automation within Salesforce using tools like workflows, process builder, flow, and automation rules. Streamline business processes to improve efficiency and productivity.
- Salesforce Upgrades and Enhancements: Stay updated with new Salesforce features and releases. Plan and execute system upgrades and enhancements, ensuring minimal disruption to users.
- Documentation: Maintain accurate documentation of system configurations, customizations, and processes. Keep records of user requests, system changes, and issue resolutions.
- Should be comfortable liaising with users, have the ability to pivot quickly and enjoy learning new business processes in order to translate them into technical documents and solutions.
Required Experience:
- Certified Salesforce Administrator
- 3+ years of Salesforce Admin experience
- 2+ Lightning experience
- Experience managing UAT efforts
- Deep understanding of Salesforce Declarative (OOTB) Capabilities
- Proven ability to probe for actual requirements and desired outcomes
- Proven comfort working in an Agile work environment
- Proven ability to design and execute reporting
- Proven comfortable in a matrix team environment/team player
- Proven problem Solver/Ability to raise and address issues, provide potential solutions independently, and work with different levels of leadership
- Proven consultative with a teacher mindset and behavior to guide new users of the system
- Strong understanding of the Salesforce platform and a desire to keep learning.
Preferred Qualifications:
- Knowledge of SFDC configuration including the use of third-party tools (FromAssembly, Formstack, WhatFix, Flosum, Revenue Grid, and Five9.)
- Advanced Administrator Certification.
- Strong knowledge of Excel.
If hired, you will enjoy the following Eclaro Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Shiela Garcia
Shiela.Garcia@eclaro.com
646-8495355
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. •
Last updated on Oct 3, 2023