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IT Solutions Manager

heartbeathealth · 30+ days ago

remote

$133k+
Estimation

Full-time

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Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking a dynamic and experienced IT Solutions Manager to join our growing team! This individual will be a small, but mighty team of one and will own everything IT related for the organization.

About the Role

Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
Assist senior leadership in determining long-term direction of IT organization
Provide IT support to remote employees across the country; troubleshoot and resolve technical issues related to software, hardware, and connectivity; and manage the helpdesk system and ensure timely resolution of tickets.
Software and Hardware Management: Manage company-wide software licensing, installations, and updates.Oversee procurement, distribution, and maintenance of laptops, mobile devices, and peripherals for remote staff.
Help design and deliver on device management/MDM across workforce’s machines
Partner with HR, and other parts of the organization, to on-board and off-board contractors and employees
Identify areas for process improvement, automation, and optimization within the help desk, striving for increased efficiency and effectiveness
Provide training to employees & contractors on IT policies, best practices, and security protocols.
Stay updated on the latest remote work technologies and trends to improve company operations.
Coordinate with third-party vendors for software, hardware, and IT service needs.
Negotiate contracts and service level agreements to ensure quality and cost-effectiveness.
Manage implementation of VPN, MDM, and other endpoint monitoring tools, analyze device performance metrics, and proactively identify and resolve issues to ensure optimal performance across multiple OSs and platforms
Implement and enforce endpoint network security best practices, conduct regular security audits, and ensure workforce compliance with industry standards and regulations in cooperation with Engineering and Security/Compliance.
Control budget and report on IT expenditures: Determine future resource requirements for the IT organization

About You

Bachelor’s degree in computer science, information technology, or related field or equivalent work experience
Minimum of 7 years of experience in the technology field with increasing roles and responsibilitiesE
xEpertise in implementing, configuring, and testing IT solutions
Solid working knowledge of current security protocols and threats
Excellent organizational skills and the ability to switch context quickly
Outstanding communication abilities; strong interpersonal skills to deal effectively with a broad base of customers, suppliers, clinicians, and sales force personnel
Understanding of basic security principles including password requirements, SSO implementation, MFA, and more
Experience with the Heartbeat IT stack: Rippling, SentinelOne is a plus
Knowledge of the healthcare space including HIPAA and others is a plus
Familiarity with compliance frameworks like HITRUST and SOC2 is a plus

We are looking for an exceptional, experienced IT Solutions Manager. You’re an amazing problem solver who is open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Heartbeat will not pay fees associated with resumes presented through unsolicited means.

•

Last updated on Oct 10, 2024

About the company

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heartbeathealth

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