Required Function 1:
The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. The candidate filling this position needs to have a desire to think strategically and execute tactically while being customer-focused, detail oriented, articulate and credible. Client Services Analyst I will also be focused on ensuring each clients definition of quality is met by proactively reviewing processes and data.
Required Function 2:
Essential Responsibilities Ensures the timely and successful delivery of our solutions according to customer needs and objectives Gains technical understanding and competency in their clients solution features being delivered Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses Builds relationships with internal and external staff to ensure client expectations are being met. Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables Establishes centricity with client systems to ensure data is aligned between HMS and our customers expectations Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately. •
Last updated on Mar 15, 2023