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Service Desk Analyst

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww · 30+ days ago

Austin, TX, US

Negotiable

Full-time

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Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Our client is a dynamic and innovative organization that provides rewarding careers and the latest technology in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Their innovations make possible the technology shaping the future!
If you are looking for an opportunity to be challenged and work as part of one of the most well respected and technologically advanced global organizations, changing the future every day, then we encourage you to apply and be a part of this growing team.
Responsibilities Include:
•   Load software packages such as networking components, operating system updates and office applications.
•   Customize and adapt current programs to satisfy Applied users' needs.
•   Coordinate with network services and information systems groups.
•   Update on status to manager and users through voice mail, email and instant message communication.
•   Connect users to networks and train on facilities and applications.
•   Install, repair and conduct preventive maintenance of personal computer by providing technical support.
•   Troubleshoot software and hardware failures and determine network problems.
•   Diagnose and resolve incidents using documented procedures to perform responsibilities.
•   Workaround if incident cannot be resolved.
•   Configure PCs and laptops, problem ticket resolutions and track problems using Service Now system.
•   Troubleshoot through phone hardware and software and engage technical resources to resolve.
•   Determine and research user questions and isolate and resolve information systems problems.
•   Receive and prioritize issues and forwards using escalation procedures.
Qualifications:
•   Excellent communication, organizational and soft skills.
•   Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Windows 10
•   Experience troubleshooting Microsoft Office applications
•   Knowledge of enterprise level networking
•   Experience with Active Directory
Preferred Qualifications:
•   Experience with RSA, SCCM, Citrix, SAP, and Service Now
•   Experience with iPhones, Android phones, and Microsoft Intune
•   HDI Support Center Analyst Certification
•   A+ Certification •

Last updated on Mar 27, 2019

About the company

C

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

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