Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety products and clinically-focused waste services that lead the industry.
Above is our “why”; our “how” is delivering the highest standard of service we can, which is why we’re looking to strengthen our Customer Service team. This role is perfect for someone eager to learn in a dynamic environment, with opportunities to develop multiple skills and gain exposure across various business units.
What will your role involve?
- Taking customer calls and managing enquiries
- Handling customer queries and providing solutions
- Managing and responding to customer emails
- Using a case management system to track and resolve issues
- Providing support to the customer service team with administrative tasks
- Assisting with the preparation of customer service reports
What are we offering?:
- Customer Service Level 3 Qualification (Customer service specialist (level 3); Learn more about the qualification here.
- On-site learning in partnership with a local training provider, with no need to commute to college
- A long-term career within a dynamic and growing company, while gaining essential qualifications
- Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
- Private Healthcare and Dental care options
- Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
- Genuine investment throughout your career for professional development
Who are we looking for?
- Previous experience using IT systems
- Effective communication skills
- Ability to work collaboratively
- Maths and English grade 4 or above (functional skills L2)
Why work for us?
As a company we are a little out of the box – we move fast, we’re entrepreneurial, we’re growing rapidly at both a national and global scale, and for the right person this is a very exciting company to be a part of! We have a strong established brand with a compelling story, and you would be joining our team with stakeholders in Canada, Australia and the US.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
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Last updated on Oct 11, 2024