Endpoint Security Engineer

Endpoint Security Engineer I

Location: Tampa, FL (hybrid)

As an Endpoint Security Engineer I, you will report directly to the Sr. Manager, Platform Security Services and will be responsible for implementation, management, and optimization of Endpoint Security solutions to protect Deepwatch customers. This role involves collaborating with various stakeholders to ensure the effective delivery of customer-purchased endpoint security solutions.  This role will require  standardization of processes, adherence to a Knowledge Management practice, and fulfillment of required KPIs, objectives, and metrics. Additionally, you will be cross-trained in other endpoint solutions such as Crowdstrike and SentinelOne to provide support for Deepwatch Customers. 

  

In this role, you’ll get to:

• Administer Service Solutions: Manage the customer’s endpoint technology, including but not limited to, agent management, console upgrades, Deepwatch user management, product configuration, dashboarding and reporting, exclusions, blocklisting, policy management, log forwarding, and vendor support management.
• Innovate: Provide oversight for all aspects of the endpoint protection platform configurations while giving feedback on processes and procedures and advocate for potential efficiencies
• Triage of Platform Alerts and Service Requests: Quickly assess and prioritize health monitoring and platform engineering alerts and service requests, following predefined procedures and escalation paths as necessary.
• Collaborate: Work closely with internal teams, including engineering, operations, and security, to coordinate responses and ensure seamless service delivery.
• Communicate with customers: Communicate clearly and concisely with customers regarding service incidents, resolutions, and any necessary follow-up actions.
• Document: Provide detailed work notes and summaries for both internal records and customer-facing communication, ensuring transparency and accountability.
• Be On-Call: Participate in an on-call rotation responding to critical issues
• Respond: Respond promptly to alerts generated by monitoring platforms, investigating and resolving issues or escalating as appropriate.

 

To be successful in this role, you’ll need:

• Experience in managing Endpoint Detection and Response (EDR) Platforms, preferably in a MSSP or large corporate SOC environment, such as:
  • Microsoft Defender (for Endpoint)
  • Crowdstrike
  • SentinelOne
• Experience in a helpdesk, service desk, or SOC environment
• Have an understanding of Windows workstation platform, registry, protocols, etc.
• Occasionally ( 0-10%) travel to customer sites
• Effective communication skills, with the ability to convey technical information to non-technical stakeholders.
• Strong understanding of security principles and practices with a focus on improving customer security posture.
• Excellent problem-solving skills and the ability to work well under pressure.
• Be willing to or have obtained certification at an associate level technology understanding for multiple of the aforementioned technologies.

 

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.;
• A lawful permanent resident of the United States; 
• A person admitted to the United States as a refugee; or
• A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

The anticipated salary range for this role is $74,00 to $87,000 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

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Last updated on Aug 28, 2024