Delivery Manager (M Level)

Delivery Manager (M Level)

Hybrid - Halifax

Summary

· Lead and manage large scale operations in the US, Canada, Mexico, and India

· Lead digital first transition strategy, using Client tools and platforms

· Design/Solution, Develop and Deploy large cloud native Products/Platforms

· Partner with internal vertical and horizontal partners to leverage and develop customer relationships.

· Be responsible for the overall P&L –both revenue and profitability

· Work closely with various stakeholders on organizational strategic initiatives.

· Drive process review meetings intended to improve efficiencies and process improvements through technology utilization, analytics, robotic automation and six sigma initiatives.

· Collaborate with operational leaders who manage large scale operations in the US, Canada, Mexico, and India. The objective being customer reference ability.

· Develop plans to address customer concerns and improve satisfaction scores.

· Contribute to new customer solutions through the lens of the customer.

· Mentor leaders and interact as senior executive with customers as needed.

· Must bring in deep domain expertise in Telecom, thought leadership, understanding of current & future trends, use of latest technology to drive improvements, ability to drive service excellence and client business value in these areas, understanding of quality and operational excellence drives, understanding of analytics.

· Highly Organized, Strong desire to succeed and share success.

· Results orientated individual with energy and commitment with a high degree of initiative.

· Exceptional communication skills – verbal / written.

· Strong client presence

· Excellent negotiation skills

· Strong presentation skills

· Highly developed people skills

· Ability to work with senior stakeholders in delivery, Quality, business development, relationship managers, pre-sales and transition teams.

· Must have 12+ years of relevant industry experience.

Last updated on Aug 10, 2023