Technical Support - 1 - IND (PRO)

• The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users.
• The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and vmware by answering questions or resolving problems in person, via telephone or from a remote location.

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity
• Consult on server/network/application problems and provide suitable solutions
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

• Excellent communication and interpersonal skills
• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

• Bachelor's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one's time
• Experience in 3rd line or specialist support
• Experience in Hyper-v or vmware support
• Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience.

Last updated on Sep 4, 2023