Senior Specialist, Customer Experience

A Bit About Us

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

Job Overview

We’re looking for a customer-focused Senior Specialist to enhance customer satisfaction and success across the North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, you’ll manage relationships, drive product adoption, and resolve complex customer issues while working cross-functionally to continuously improve the customer experience.

What You'll Do

• Customer Support: Own the end-to-end resolution of customer issues while ensuring an outstanding support experience.
• Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently.
• Be the product expert, and provide deep knowledge and guidance to help customers succeed.
• Customer Success: Monitor satisfaction, drive retention, and identify upsell opportunities.
• Collaboration: Partner closely with Product and Engineering teams to enhance the customer experience through feedback and continuous improvement initiatives.

What You'll Bring

• 3+ years in customer experience or support, ideally in SaaS or HRIS.
• Strong communication and problem-solving skills.
• Familiarity with SaaS/HRIS platforms and customer support tools (Zendesk, Salesforce, etc.).
• A customer-focused, self-driven, and results-oriented mindset.
• Ability to work PST shift between the hours of 9 PM - 6 AM IST

Perks

• Flexible vacation.
• Flexible work hours.
• Equipment to support you in your role.
• Health Insurance.

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Last updated on Feb 7, 2025