***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
FG Job Posting ID: UIS2JP00001635
Client Job Class: FE 2
Client Bill Rate: ***-***
Minimum Pay Rate: ***- ***
Rate Range Chart
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End Client: Torchmark
Work Location: Torchmark - McKinney (US3160)
Work Address: 3700 S Stonebridge Dr, McKinney, Texas 75070
Driving/Non-Driving: Non Driving
Duration: Possibly Long Term
Minimum 2 Years Experience
MUST HAVE ON TOP OF EVERY RESUME
Please list the BR and Have you ever worked for Client, as a contractor or FTE?
1. How many years experience do you have with installing?
Desktops:
Laptops:
Printers:
Software:
2. How many years experience do you have with Desk Side Support?
3. How many years experience do you have with Troubleshooting?
Repairs of Desktops:
Repairs of Laptops:
4. How many years experience do you have with Software?
5. How many years experience do you have with Hardware?
6. How many years experience do you have with ticketing systems?
7. Do you have youre A+ Certification?
8. Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?
9. Have you ever worked for Client as a FTE or contractor, if so when and who were you under?
Description
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system •
Last updated on Jan 18, 2023