Systems Engineer

• Provide operational support in response to monitoring alerts and resolve incidents.
• Deliver customer-focused support through phone calls and ticket-based communications.
• Perform scheduled system maintenance activities including:
  • Hardware and software upgrades.
  • Software and application patching.
• Work closely with others to troubleshoot complex customer issues and document solutions.
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction.
• Consistently demonstrate initiative and commitment to optimizing systems and process.
• Support VMware ESXi and vCloud/vCAC infrastructure on Cisco UCS and similar hardware platforms.
• Diagnose and troubleshoot Windows infrastructures and related technologies.
• Engage with technical and non-technical GDT LOBs, GDT partners, vendors, and clients.
• Participate in functional test planning and testing for the assigned functional area(s) or project(s).
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.

• AAS or BS degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience.
• Two or more years of hands-on experience with systems technology.
• A thorough understanding of Windows Server operating systems: Windows Server 2003, 2008, 2008 R2, 2012.
• Experience with Active Directory and Exchange administration or an enterprise level.
• Understanding of various services such as DNS, SMTP, SNMP, SSL, and SSH.
• Firm understanding of fundamental concepts of Operating Systems and system components: memory, CPU, kernel, daemons, file system types, LVM, boot loader, drivers, swapping.
• Firm understanding and experience using OS systems tools, commands, utilities, monitoring applications, diagnostic tools, configuration management tools, and performance analysis tools.
• Experience with Windows clustering.
• Hands on experience with VMware ESX, ESXi/vSphere, vCenter, vMotion, DRS, vCloud, and additional virtualization technologies and concepts.
• Effective troubleshooting and analysis of individual systems and systems in distributed, enterprise environments.
• Must be able to obtain a Public Trust clearance.

• Related technology certification preferred (VCP, MCSA/MCSE, Server+, Security+).
• Experience working in a NOC environment.
• Virtualization Platforms – Citrix XEN, Microsoft Hyper-V.
• Operating systems including SUN, Solaris, Linux, Client-UX, etc.
• Excellent written and oral communication skills, especially when dealing with customers.
• Ability to work independently as well as being a strong team player.
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.
• Ability to solve multi-faceted complex problems.

Last updated on Sep 1, 2021