IT Manager

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the world's most popular learning app. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test, and are bringing new subjects into the Duolingo app, where people can develop their Math and Music skills.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the world's most popular learning app. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test, and are bringing new subjects into the Duolingo app, where people can develop their Math and Music skills.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

As an IT Manager, you will be pivotal in building out Duolingo's IT infrastructure and streamlining operations to support our rapid growth. You will lead and develop the IT team, applying your expertise to improve IT processes, run impactful projects, and ensure our systems operate seamlessly.

You Will...

• Lead a team of four IT professionals, ensuring effective collaboration, productivity, and growth within the team.
• Drive and lead critical IT projects with a strong emphasis on automation, security, and operational efficiency. Ensure timely delivery and alignment with organizational goals.
• Design, develop, and implement automation solutions for employee lifecycle processes to enhance IT operations and tooling, improving overall efficiency and user experience.
• Partner with Workplace and People teams, ensuring high-quality IT service delivery across the organization.
• Apply your deep understanding of network fundamentals to diagnose and resolve network issues promptly, ensuring minimal disruption to business operations.

You Have...

• 7+ years of experience in IT Operations, with broad skills in IT infrastructure and SaaS management.
• 3+ years of leadership experience in an organization of 2,000 or more employees
• A consistent track record of leading projects, wrangling complex problems, proposing innovative solutions, and focusing on results driven by metrics.
• Solid experience managing a fleet of computers through an MDM system like Jamf, demonstrating an understanding of device management in a distributed environment.
• Experience building Slack Bots and using automation with Bash, Python to design effective solutions for various scenarios.
• Superb communication and prioritization skills, with solid customer service awareness and the ability to work well with others across different levels of the organization.
• Experience managing devices within both the Windows and Apple operating systems.

Exceptional Candidates Will Have...

• Experience scaling an IT organization efficiently.
• Advanced knowledge in scripting and automation, capable of writing custom scripts to automate repetitive tasks and enhance system integrations.
• Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, to facilitate seamless operations and team collaboration.
• Demonstrated commitment to the tech community and collaborative innovation through contributions to open source projects related to IT infrastructure management, including SetupYourMac, Munki, and Nudge.
• A history of mentoring team members and leading by example in both technology adoption and process improvements, fostering a culture of learning and growth.
• Demonstrated ability to identify inefficiencies and implement innovative solutions that improve IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
• Experience with VPN solutions like Tailscale or extensive experience in troubleshooting wireless issues and implementing RADIUS for wireless authentication, indicating a solid ability to enhance network security and efficiency.

---

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Take a peek at how we care for our employees' holistic well-being with our benefits here.

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

---

 

•

Last updated on Aug 19, 2024