HFC Network Engineer

HFC Network Engineer

Responsibility:

Routine Maintenance:

- Network at Risk, Field Tickets, Change Request creation

- Field WO creation and liasoning with contractors

- Technical support tech for on-site works

- Perform pre & post modem checks

- Dropbox monitoring

- Review and validate completed works

- Partner payment claims dispute management

Proactive Maintenance:

- Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)

- Create/close emergency change request

- Perform pre & post modem checks, status checks and confirm resolution

- Perform modem swap back-end activities

- Confirm non-intermittent fault resolution, monitoring of intermittent faults, Trigger revisit, close faults

- Partner payment claims dispute management

Skills:

6-8 Years of total experience including 4+ years' experience as a HFC Network Engineer

- Telecommunications Network Assurance, using ITIL methodology, which is focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge

- Should have good exposure in HFC network performance management

- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau

- Ability to analyse network performance insights, triggers and identify issues that need maintenance work

- Good communication skills

- Ability to manage field partners for successful field maintenance execution and validation

- Ability to resolve repeat service degradation cases to reduce truck-rolls

- Take ownership of overall network health improvements and regulatory compliances