Enterprise IP Telephony_(Accenture Technology)_nATP_CL9_CHP (11735274)

Responsibilities:

• Ability to work in a telnet tool, such as PUTTY, SECURECRT

• Configure NAT, perform IP re-addressing activities.

• Execute provided work orders containing instructions to configure network hardware and software.

• General knowledge of the Microsoft Office suite of products: Word, Excel, PowerPoint, and Visio.

• Investigate and implement physical and logical communications networks.

• Know how to engage Cisco TAC for trouble resolution.

• Perform level one diagnostic tests & procedures.

• Perform router/switch network hardware/software upgrades.

• Prepare schematics to define and illustrate network design solutions using Visio

• Work with customer technical teams to provide solutions for customers' internetworking communications requirements

Qualifications:

• Bachelor's in Information Technology, Computer Science, Engineering or other related courses.

• 7 years experience in the IT field. Cisco certification is nice-to-have

• General knowledge of the Microsoft Office suite of products: Word, Excel, PowerPoint, and Visio

• Leverage ITIL processes that specifically include Incident, Change and Problem management

• Excellent customer facing skills (oral and written), a passion for customer satisfaction, and adherence to support service level agreements

• Accepts responsibility, is self-motivated and accountable for achieving implementation and Customer satisfaction targets

• Results-oriented, excellent ability to utilize and manage the organization's resources to achieve goals

• Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers

• Ability to work well in a fast-paced environment with multiple tasks

• Self-starter, with strong sense of ownership and assertive follow-through

• Possess solid understanding on networking concepts in routing, switching and WLAN

• Knowledge on network technologies like HSRP, STP, BGP, EIGRP, DMVPN, PBR, 4G LTE and other similar WAN/LAN concepts

• Experience on Cisco, Client and Juniper devices like routers, switches, network accelerators, WLCs, Client