<p>Skills</p><p>1. Understand the influencing factors of user complaints;<br>2. Good communication skills with common users;<br>3. Understand 2345G basic network optimization & planning actions;<br>3. Good at Complaint Analysis and issue tracking<br>4. Familiar with complaint analysis tools, such as CEM etc.Resposibilities<br></p><p>1. Custom Complaint analysis and solution output case by case<br></p><p>2. Complaint KPI trend improvement by historty compalaint analysi & solutions output <br>3. Custom handling schedule and guidance for other members and supporters</p> •
Last updated on Feb 11, 2025