VDH Lead IT Trainer
This position will lead the team of Regional IT Trainers.
The agency has a need for trainers with Information Technology related skills in each VDH Region to assist employees with knowing what products are available to them and how best to use them in their daily tasks. This position will lead the team of Regional IT Trainers.
Job Duties includes but not limited to
Lead and meaure performance of Regional Training Team.
Reports status of the team and work weekly.
Determine and drive strategy and methods of training cadence, content, and delivery for the team.
Set goals for the team and enable the team to best align and perform duties and leverage content created and programs developed to ensure consistency in training throughout the organization.
Ensures tickets are responded to in a quality and timely manner.
Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
Communicate skill gaps and training needs to the Office of Information Management and within the regional training team to best develop learning strategies, content, and delivery that best fits the needs of the users
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
Create and curate training materials
Deliver trainings and offer follow-up support for ongoing learning
Coach staff through troubleshooting computer hardware and software issues
Advise staff regarding choosing applications and databases for their needs
Respond to VDH IT Service Portal Tickets for training related requests
Travel once a month to provide on-site training, if necessary
Provide office hours for impromptu training requests.
Required Qualifications:
At least 3 years of directly related experience in a management or supervisory role where duties were performed that are similar to the duties of this position. Bachelors degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring managers discretion.
Knowledge of adult learning and instructional design
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings, and more
Experience leading building training materials such as videos, presentations or job aids
Experience troubleshooting hardware and software hands-on or from a help desk
4+ Years of related professional experience
3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.)
Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
Must be a self-starter and a team player with a positive attitude.
Ability to coach and influence internal key stakeholders.
Preferred Qualifications
ServiceNow ITSM skills.
AgilePlace Skills.
Microsoft Office Specialist Certification - Associate or Above
Certified Analytics Professional (CAP) Certification - Associate or Above
Certified Data Management Professional (CDMP) - Associate or Above
ED Tech Certification Other Teaching Certifications that May be applicable.
Excellent written and verbal communication skills.
Excellent attention to detail.
Excellent training and facilitation skills.
Excellent project management skills and ability to manage multiple priorities. •
Last updated on Mar 13, 2023