Browse
Employers / Recruiters

Senior IT Support Engineer

Fortanix · 30+ days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

 

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions.

Requirements

Job Responsibilities:

·        Address internal customer issues regarding hardware, software, and networking

·       Walk internal customers through installing applications and computer peripherals

·       Guide users with simple, step-by-step instructions

·       Conduct remote troubleshooting by asking targeted questions to diagnose problems

·       Test alternative pathways until you resolve an issue

·       Customize desktop applications to meet user needs

·       Record technical issues and solutions in logs and tickets

·       Direct unresolved issues to the next level of support personnel

·       Follow up with clients to ensure their systems are functional

·       Report customer feedback and potential product requests

·       Help create and maintain technical documentation and manuals

·       IT software and hardware inventory management and ordering

·       Diagnose, troubleshoot office LAN and Internet issues

·       Escalate and work with ISP and vendors for issues resolution

 

 

 

 

Requirements

·       Great Communications skills, founded in being a good listener

·       3-5 years of desktop technical support experience

·       Advanced knowledge of IT applications, desktop software and hardware

·       Experience in supporting applications on cloud platforms as well as on-premises on Windows/Linux/Mac platforms

·       Strong aptitude with troubleshooting and the ability to drive to root cause on a wide variety of issues

·       Flexibiliy to work on 24/7 rotational shift

·       Advanced understanding of support tools, techniques and how technology is used to provide services

·       A deep desire to deliver an amazing Client Experience and ability to keep up with & adapt to the fast-paced IT world

·       It will be an advantage to have Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

 

 

Benefits

  • Mediclaim Insurance – Employees and their eligible dependents including dental coverage
  • Personal Accident Insurance
  • Internet Reimbursement

Last updated on Jul 26, 2024

See more

About the company

F
FortanixFortanix is a cloud security company that provides data encryption, tokenization, and hardware security module services for enterprises. Their solutions protect sensitive data in cloud environments.

More jobs at Fortanix

Analyzing

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

More jobs like this

Analyzing
Sr. System Administrator
SB
SaleBuild ·  B2B lead generation and marketing

Pune, Maharashtra

 · 

30+ days ago

Remote

 · 

30+ days ago

Remote

 · 

30+ days ago

SRE Production Support
U
unison-consulting-pte-ltd

Hyderabad, Telangana

 · 

30+ days ago

GRC Security B2/C1/C2_Mumbai/Pune/Bangalore
E
e5jdnwg7ia5nmpidkgm0x86zidegds023flk1ol79g88672m82f3rk6vbddcyss8

Bengaluru, Karnataka

 · 

30+ days ago

Application support Analyst
D
dzjdnw32if8xtggkzt37s86ysogr2d0914ssefeipzumjenq39ptu7lmw6v63fwm

Bengaluru, Karnataka

 · 

30+ days ago

Snowflake Admin
4
4djdnwjhaayibelvpy4ssua9n95dra029a11476ubujxrezsoi2j38999zxaiwrv

Chennai, Tamil Nadu

 · 

30+ days ago

AKS Admin
D
dfjdnwyykvmxdk0vhx9jct2ohu8qb009027a14rpuk03y2aq7vr2un93qru1r2ro

Pune, Maharashtra

 · 

30+ days ago

Oracle Fusion Middleware Administrator
4
4wjdnwd0gcljdxntkb0irsdqt6ir1t068a80sos0p1dusj9lkagqrjl093xoz3ez

Bengaluru, Karnataka

 · 

30+ days ago

SAP release manager
G
g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln

Bengaluru, Karnataka

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your CV.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status