Specialist, Research Engagement Services I

• The primary responsibility of the role is to support Clients Peer and Practitioner Research (PPR) teams with the timely processing and coordination of Research Interview scheduling.

• Monitoring the Research Interview (RI) email box and promptly processing emails during working hours.
• Creating Service Requests (SRs) in Clients CRM system against daily outreach requests received.
• Timely completion of outreach requests within 48 hours of receipt.
• Accurately capture and track outreach progress across all active workstreams.
• Provide training and shadowing for new associates in this role.
• Provide weekly email and outreach report detailing the number of emails logged and research interviews scheduled.

• Proficient in English language
• Strong verbal and written communication
• Prior work experience working in customer service
• Preferred: Experience working across multiple time zones
• Ability to work with cross functional teams
• Ability to use problem solving skills to highlight urgent issues, when needed.

Last updated on Oct 9, 2023