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Specialist, Research Engagement Services I

Negotiable
Full-time
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Duties:

Role Details:
  • The primary responsibility of the role is to support Clients Peer and Practitioner Research (PPR) teams with the timely processing and coordination of Research Interview scheduling.
Key Responsibilities:
  • Monitoring the Research Interview (RI) email box and promptly processing emails during working hours.
  • Creating Service Requests (SRs) in Clients CRM system against daily outreach requests received.
  • Timely completion of outreach requests within 48 hours of receipt.
  • Accurately capture and track outreach progress across all active workstreams.
  • Provide training and shadowing for new associates in this role.
  • Provide weekly email and outreach report detailing the number of emails logged and research interviews scheduled.
Skills:
  • Proficient in English language
  • Strong verbal and written communication
  • Prior work experience working in customer service
  • Preferred: Experience working across multiple time zones
  • Ability to work with cross functional teams
  • Ability to use problem solving skills to highlight urgent issues, when needed.
Education: Bachelor's degree

Required Skills: COMMUNICATION WRITING, PROBLEM SOLVING, SCHEDULING, CUSTOMER SERVICE ORIENTED

Last updated on Oct 9, 2023

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