Duties:

Role Details:

The primary responsibility of the role is to support Clients Peer and Practitioner Research (PPR) teams with the timely processing and coordination of Research Interview scheduling.

Key Responsibilities:

Monitoring the Research Interview (RI) email box and promptly processing emails during working hours.
Creating Service Requests (SRs) in Clients CRM system against daily outreach requests received.
Timely completion of outreach requests within 48 hours of receipt.
Accurately capture and track outreach progress across all active workstreams.
Provide training and shadowing for new associates in this role.
Provide weekly email and outreach report detailing the number of emails logged and research interviews scheduled.

Skills:

Education: Bachelor's degree

Required Skills: COMMUNICATION WRITING, PROBLEM SOLVING, SCHEDULING, CUSTOMER SERVICE ORIENTED