Dispatcher

B Carlson Heating, Air Conditioning, & Plumbing: Our HVAC and Plumbing team has been serving the beautiful city Albuquerque since 1971. Our top notch service and outstanding customer care are what makes B Carlson the ‘go to’ company in the area.

The Role:

• $20-25/hr - based on experience
• In-office position
• Schedule - Monday-Friday with rotating Saturday shift
• Great working environment

Job Duties:

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & debrief our technicians
• Monitor performance of service techs
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable

What you need:

• HS Diploma or GED
• 1+ year of dispatch experience, preferably dispatching technicians
• Proficiency with Microsoft Office or Google Suite
• Preferred experience using a Customer Service Software such as Service Titan
• Preferred experience in HVAC & Plumbing industry
  
• High ability to multi-task and switch tasks quickly
• Excellent organizational skills

Last updated on Sep 26, 2024