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Customer Service Representative

3djdnw5yqdh8wl3frr5t6561tvvokq01affwpxt3lcutzo4f8yt1aeiy3msk02or · 30+ days ago

Boston, MA, US

$20+ / hour

Full-time

Continue

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Job TItle: Customer Service Representative
Work Location: Boston, MA
Pay: $20/ hour

The Customer service Associate will leverage customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

Job Responsibilities:

Interact face to face live with walk in clients
Research and resolve member questions and issues using multiple online tools and systems
Track and monitor the status for open request using multiple online tools and systems
Document all work including completed tasks and notes in an online CRM tool
Review and analyze member paperwork, forms, and activity within multiple online tools and systems
Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status
Collaborate with internal teams to research and resolve issues for Health Connector members
Collaborate with external third-party teams to resolve issues for Health Connector members
Answer member questions as needed
Answer incoming phone calls, chats, and/or emails

Basic Qualifications (Required Credentials)

2 years of Customer Service experience
High School Diploma or GED
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience

Preferred Qualifications (NOT Required Credentials)

Former Transaction Processing Experience

•

Last updated on Oct 13, 2023

About the company

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