Technical Account Manager

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

 

The Work You'll Do:

The Technical Account Manager (TAM) is a key member of the Customer Success team, working closely with clients to ensure a seamless experience across all stages of their journey with Sovos. Acting as the technical lead for new and existing SaaS and On-Premise customer projects, the TAM oversees implementations, testing, go-live processes, and ongoing support. As a trusted advisor, the TAM works alongside cross-functional teams to coordinate efforts and ensure projects are delivered on time, within budget, and meet the highest standards of quality and customer satisfaction. This role plays a pivotal part in driving customer success, ensuring clients are not only satisfied but also empowered to maximize the value of Sovos products and services. The TAM also serves as a key escalation point for their assigned accounts, ensuring quick resolution of any issues that arise.

More specifically, you will:

• Serve as the primary technical point of contact for key enterprise accounts.
• Assist customers with installation, configuration, maintenance, and process improvements, while identifying ways to enhance tools, reports, and documentation.
• Ensure compliance with all corporate policies.
• Coordinate code deployment processes involving Sovos cross-functional teams (QA, Development, Support, Sales, IT) and clients, ensuring supporting documentation meets client expectations (for both monthly planned and ad hoc deployments).
• Drive technical projects from inception through Go Live and beyond.
• Ensure successful adoption and delivery of all applicable Sovos products and services.
• Conduct annual account review meetings, on-site visits, and coordinate account health reviews.
• Perform regular case reviews based on assigned account needs.
• Proactively ensure accounts are prepared for jurisdictional or seasonal requirements.
• Provide innovative solutions to enhance the software based on customer feedback, demos, training, and new business needs.
• Deliver training to internal teams and customers on software use and best practices tailored to specific customer business needs.
• Represent assigned accounts during emergencies and manage customer-specific crisis communications.

What We Need From You

• 2+ years of experience in customer implementations, technical support, or a similar role.
• Software industry experience preferred; SaaS experience a plus.
• Familiarity with Sovos products, tax rules, SQL queries, and scripting.
• Strong planning, organizational, and communication skills (written and verbal).
• Proven ability to manage client projects while meeting deadlines.
• Attention to detail and a professional, client-focused approach.
• Proficient in project management software, CRM systems, and Microsoft Office.
• Strong business acumen with the ability to simplify technical concepts.
• Willingness to travel occasionally and work outside core business hours as needed.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check, including drug screen

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

 Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

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Last updated on Oct 21, 2024