Job title: Customer Service rep: Consumer Lending
Pay Rate: $20/hr W2
Duration: 4 months Contractor to Perm based on performance and attendance
Location: Johnston, RICitizens Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Citizens has created transformational point of sale financing programs for some of the largest retailers in the country. The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Answer and manage incoming calls
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution
Record, organize and file customer interactions and profile/account changes
Need to be on Camera during Training and Meetings.
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: Mid morning - afternoon start times
Must work 1 weekend day •
Last updated on Nov 28, 2023