The Role
Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada.
The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross- functional internal teams in a proactive and timely manner to ensure the successful adoption of Plivo's offerings and the achievement of business outcomes.
Critical to success is a proactive approach to resolving customer issues promptly. Also important are outstanding communication skills, critical thinking, and impeccable time management.
The Senior CSM will work remotely from the central or eastern United States, ideally Austin, TX, but other locations within the time zones are also considered. The Senior CSM will have the opportunity to work closely with Plivo’s global teams, starting work early (no later than 8:00 AM CT) to engage with our Bangalore-based Product Management and Engineering teams.
The Company
Plivo is a cloud communications platform that empowers businesses to connect, engage, and interact with their customers in a more efficient and meaningful way.
Plivo’s mission is to simplify business communications. Thousands of businesses around the globe—including Atlassian, GoDaddy, IBM, Meta, Wolters Kluwer, and Yahoo—rely on Plivo to power their voice and SMS communications on a global scale.
Founded in 2011, Plivo has over 300 employees remotely across the United States, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo is a people-centric organization with a culture of ownership. We offer our employees industry- leading compensation and benefits, including excellent healthcare coverage.
Plivo has been profitable for the past 7+ years, an unusual milestone for a company of our scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a current market size of more than $12.5 billion.