Dispatcher

Job Description – DISPATCHER

We are a leading essential services company delivering the highest quality service available to our thousands of customers. Supreme Services Today.

Supreme Service Today is the name of our company, and each of those words is important. Our customers are expecting Supreme Service...and they are expecting it right away.

Supreme Service Today is looking for highly professional and for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians and handle service calls from customers. Dispatchers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work.

Requirements

• Must be able to have flexible availability including weekends and some nights.
• Must have strong communication skills, including a pleasant phone demeanor.
• Must have practical experience in dispatching and the methodology behind efficient practices in dispatching.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Must be motivated to work independently and multi-task.

Benefits

• Great pay kicking off at $18 per hour plus commission
• Medical, dental, vision, and life insurance
• 401(k) plan
• Lots of training and growth opportunities (seriously...we want you to stick around)
• Paid holidays
• A Supreme place to work and place to make great friends

Supreme Service Today has been a trusted home service company since 2005. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. Each one equally important. Because of this, you can't miss a step. You're the front face of our company and the first impression for our customers. You'll need to pay close attention to detail and follow through. When you send in your application, I'd like you to place the words Smiling Voice in the subject line. Why? Because most people won't. Most people miss the little details. Those people won't be invited for an interview. But you will because you're brighter than the average.

As long as you have:

• High school diploma, or equivalent
• Basic knowledge of computers
• Organized Dispatcher

...we are very interested in meeting you. If you have prior dispatch experience and a background in HVAC, that's a plus...but not required.

Ready to start helping folks with Supreme Service?

You know what to do next.

Looking forward to meeting you!

Last updated on Aug 28, 2024