At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior Product Manager to own and evolve our Order and Logistics Platform, leading the strategy, roadmap, and delivery of this critical member-facing and technical domain. Partnering closely with Engineers, Systems Analysts, and the Analytics team, you will drive the end-to-end feature set, user experience, and strategic decisions for the tools, data, and systems that power our ability to go to market, execute, fulfill, and return orders, and recognize revenue.
You will have accountability for various initiatives within WHOOP’s business, integrating critical workflows across e-commerce orders, shipping and logistics, and subscription management. This includes owning and improving our entire Free trials order flow, from delivery to returns; rebuilding the returns process to enhance member experience and efficiency; and developing technology with our 3PL partners to predict inventory needs for preorders. Additionally, you will support and scale the underlying platform that enables the finance, growth, and operations teams to perform at their best.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.