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(Senior) Customer Relationship Management Executive - Growth CRM

vita-green · 30+ days ago
Negotiable
Full-time
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From day-to-day, you'll...

  • Work closely with Senior or Assistant CRM Manager, Brand, Sales and Digital teams to plan, develop and execute CRM strategy and customer roadmap to acquire, grow and nurture customers;  
  • Be Creative, advice on elevating customer journey and engagement strategy, ensure smooth customer journey within Vita Green; 
  • Personalized communication and offer by working with Marketing team to build compelling message and content, set up customer journey with Marketing Automation tools; 
  • Define campaign performance metrics, measure performance, monitor KPIs and derive actionable insights; 
  • Monitor, analyze and optimize brand and campaign performance, dig out insights for driving performance uplift; 
  • Maintain a joint campaign calendar across multiple brands and optimize for campaign synergies and ensure it is aligned with the corporate level contact strategy; 

Requirements

You'll be a great talent, if you are…

  • Degree holder in Business, Marketing or similar field with at least 3 years working experience in CRM field, preferably in Retail / FMCG industry, less experience will be considered as a CRM Executive; 
  • With proven record in implementing CRM program, campaign management and customer lifecycle management; 
  • Experience working with external agency, e.g. Creative agency and external vendor; 
  • Customer Centric mindset; 
  • Strong data analytic skills, capable of interpreting ad performance data and providing improvement recommendations;  
  • Proactive, detail minded and able to work independently in the fast-paced environment; 
  • Good communication and presentation skills to all level of stakeholders; 
  • Self-driven with can-do attitude and ability to deliver quality output 

Benefits

We Will Offer You....

  • Flexible working hours
  • A Career opportunity with the market leader in the health product sector
  • Casual wear every day to enjoy your work
  • Fun working culture with challenges to learn and grow together
  • A career with the market leader in the health product sector from Hong Kong
  • Rapid growth opportunities for strong performers
  • Attractive staff purchase discounts to experience our quality products
  • Annual discretionary and performance bonus
  • Special leaves including birthday leave, study leave, travel leaves, etc.

And more...

Last updated on Mar 11, 2024

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About the company

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