Location: New York, NY (Hybrid or Remote)
About the Role: As a Revenue Operations Specialist, you will play a key role in optimizing and driving scalable solutions across our revenue-generating teams. In this position, you will support teams across the business — including Sales, Success, Programs, Community, and Patient Growth — by improving systems, streamlining processes, and identifying opportunities for innovation. Your work will be essential in ensuring that revenue-related functions operate efficiently and align with our organizational goals.
Key Responsibilities:
• Operational Optimization and Experimentation
- Identify and implement solutions to improve the efficiency of revenue-generating activities, such as member onboarding, customer retention, and sales funnel optimization.
- Drive experiments and testing across revenue operations to uncover effective processes, enhance team alignment, and improve key performance metrics.
- Collaborate with teams to gather insights, test hypotheses, and iteratively optimize workflows across a variety of functions.
• Data-Driven Insights and Process Improvement
- Develop and maintain reports to provide visibility into key metrics, supporting data-driven decision-making and continuous process improvements.
- Ensure data consistency and accuracy across systems, identifying areas for process automation and implementing scalable solutions to reduce manual tasks.
- Analyze data on revenue operations to uncover trends, measure the effectiveness of processes, and prioritize areas for improvement.
• Cross-Functional Collaboration and Support
- Serve as the primary operational support for teams like Sales, Member Success, and Programs, acting as a resource for optimizing tools and processes to align with revenue goals.
- Work closely with cross-functional stakeholders to ensure systems and processes are responsive to evolving business needs, facilitating effective communication and alignment.
- Proactively gather feedback from teams to understand their operational needs and challenges, translating these into actionable insights and process improvements.
• System and Tool Management
- Support the management of CRM and other operational tools, focusing on configuration, data flow, and user training to enhance team efficiency.
- Drive automation initiatives and ensure proper integration of tools used across revenue teams, optimizing the tech stack for performance and scalability.
- Monitor system usage and recommend enhancements to increase productivity and streamline processes across revenue operations.
• Growth and Revenue Enablement
- Partner with revenue-generating teams to develop strategies that support growth initiatives, such as new member acquisition, client retention, and community engagement.
- Continuously explore and evaluate new methods to increase efficiency and productivity within revenue operations, leveraging industry best practices.
- Align revenue operations processes with business goals, contributing to a foundation for sustainable growth and operational excellence.
Qualifications:
• Self-starter with a continuous improvement mindset, comfortable with testing, iterating, and adapting.
• 3+ years of experience in a Revenue Operations, Sales Operations, or similar role within a high-growth company, ideally within healthcare or SaaS.
• 3+ years experience in management or implementation consulting.
• Strong systems inclination and proficiency (e.g., HubSpot, Calendly, Stripe).
• Strong analytical skills with the ability to dive into data, identify root causes of discrepancies, and implement process improvements.
• Experience designing cross-functional workflows, particularly for event or program management.
• Excellent communication and interpersonal skills, with a collaborative approach to problem-solving.
Why Join Us? At Journey Clinical, you’ll play a critical role in helping therapists build and grow their ketamine-assisted psychotherapy (KAP) practice, supporting our mission to provide accessible and effective care.
What we offer:
- Competitive salary and equity
- Full medical/dental/vision coverage
- Unlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days)
- Flexible working hours
- Remote role with opportunities to collaborate in-person in our unique NYC HQ with outdoor terrace and views of downtown
- Rapid career growth and the opportunity to build under you overtime
- Pioneer a new industry with a new health tech business model (i.e."Innovation on innovation") with direct access to industry leading experts
- Have a net positive impact on people's mental health and overall well being with new mental health treatments including psychedelic-assisted psychotherapy