- Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates – they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here’s some of the skills and attributes that would make you a great fit candidate:
· Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
· Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
· Flexible, adaptable and able to prioritize, no two days are the same!
· Strong attention to detail in checking work quality and accuracy
· Demonstrates common-sense judgment when it comes to resolving customer issues
· Ability to lead and motivate a team while modelling a strong code of ethics and respect for others
· 5+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
· Ability to talk to a position or instances where you have provided leadership in your role
· Intermediate to Advanced computing skills (Microsoft office suite etc.)
· Salesforce experience would go a long way!
· Good communication skills both written and verbal with record-keeping discipline
· Proven experience in improving processes and procedures
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!