Leasing Specialist

This position supports the Rock Creek and Shiloh Glen Apartments in Billings, MT. There are 202 units in total. Please visit the property websites to learn more! 

The work schedule for this role is Tuesday-Saturday, 9:00 am - 6:00 pm.

Who We Are:  
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 
       
We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join Team 11 in shaping exceptional living spaces for all! 

Discover more at about us and our communities at https://www.11residential.com.  
  
Job Summary
At Team 11, we're crafting more than just homes; we're shaping lifestyles and building communities. As a Leasing Specialist, you'll be at the forefront of our mission, expertly matching future residents with their dream homes as well as delivering exceptional service to our valued residents. We're on the lookout for a dynamic individual who not only thrives on meaningful interactions but also possesses an innate gift for salesmanship and an unwavering commitment to a high quality customer experience. On a scale of 1 to 10, we strive for an 11!

What you'll be doing 

• Perform all sales and leasing activities to achieve community revenue and occupancy goals.
• Greet, interact with, and qualify prospective residents.
• Initiate the process to screen prospective residents.
• Secure lease agreements.
• Conduct community tours, show apartment homes, and process applications.
• Follow up with future and new residents to ensure satisfaction in finalizing leasing decisions.
• Respond quickly and courteously to resident concerns and questions, and partner with the appropriate office or maintenance team members to resolve their concerns. 
• Communicate lease expirations and facilitate lease renewals.
• Ensure physically appealing models/amenities.
• Assist with property marketing activities and resident events.
• Travel to different sites requiring assistance.
• May perform other duties as assigned.

Education and Qualifications 

• 1 year of experience in sales, hospitality, customer service, and/or leasing is required.
• Knowledge of apartment management laws and regulations at the federal, state, and local level is preferred. 
• Excellent communication and interpersonal skills, with the ability to interact professionally.
• Proficient in using basic computer skills and technology, including previous experience with the Microsoft Office Suite, and the ability to quickly learn and adapt to new software systems and tools. 
• High school diploma/GED required, a Bachelor’s degree is a plus. 
• Bilingual in English and Spanish is a plus.
• Ability to travel between the two properties on a regular basis.

Compensation 

• The hourly compensation range for this position is $18 to $20 per hour. 
• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.  
• Exact compensation may vary based on skills, experience, and location. 

• Medical, dental, and vision insurance coverages. 
• Health savings account. 
• 401(k) with a 4% company match. 
• 30% Employee Rental Discount. 
• Mileage Stipend for travelling positions.   
• Paid Time Off – Vacation, Sick, and Paid Holidays. 
• Exciting growth and development opportunities. 

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• Verbally communicate with employees, co-workers and customers in person and by phone.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  

EEO Statement 
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.   

You must be able to pass a criminal background check and drug test.

Last updated on Oct 14, 2024