Senior Manager - Client Services

Job Description

Why work for Aditi: We are focused on helping companies ‘change the business’ by leveraging the power of cloud, enterprise-social and mobile. We have an IP led global services model that helps customers increase time to market by over 3 months and leverage offshore economics. Aditi is one of the top 3 Platform-as-a-Service solution providers globally ( Microsoft Azure partner for the year in 2010), one of the top 5 Microsoft technology partners in and are voted as one of the top 5 IT workplace. We are a 1000+ people, 100M USD startup, passionate about working with super smart people.

Why work with our group: We love working with technology aggressive businesses to build game changing innovations. Our business in UK counts the largest co-operative retail chain, 2nd largest betting chain, one of the top 10 universities, insurance and capital markets companies as customers. We are growing at 40% YoY and are building a core team that will propel us to one of the top 2 emerging technology consulting companies in UK.
   
We are looking for a sharp, confident and passionate team player to lead key customer relationships in the UK. The role is a classic combination of consultative sales and relationship management, and will involve managing complex buyer landscapes, and a multi-location delivery team. Your day job will involve everything from understanding industry trends and mapping them to new opportunities, to dealing with delivery escalations, to working on complex technical pre-sales, to negotiating tough service levels. We are particularly interested in candidates who have had extensive experience managing large Retail players in the UK.

We would love you to help us:

• Deliver the best possible Customer Experience at every level of contact, from opportunity qualification to exit, both externally and internally
• Create sustainable, interdependent, customer relationships that enable growth for the geography and as well as our teams
• Seek, and execute challenging work for everyone, with respect to complexity of sales, account management, process and technology
• Facilitate a great working environment, and enable learning and growth for each employee that works with our teams

Key Activities:

• Work closely with customer stakeholders to ensure Aditi delivers to their expectations, and that the relationship delivers to potential
• Work very closely with their peers in Delivery and other teams to ensure customer satisfaction
• Maintain a very high level of account based marketing and lead generation activity
• Work closely with Delivery teams, pre-sales and competency centres/practices to convert opportunities
• Exceed monthly, quarterly and annual services targets

Preferred Location- London; travel 30-40%

Title: Senior Manager - Client Services

Desired Skills & Experience

The successful candidate will:

• Have a Bachelor’s degree or equivalent experience in the IT field
• Have minimum of 6 years external sales or account management experience. Ideally demonstrating a track record of consistently overachieving against bookings target
• Have a strong sales track record selling complex consulting and/or services to customers in the online gaming/betting or Retail or B2C space
• Be a self-starter, and have a proven ability to learn on the job
• Demonstrate poise, maturity and have a proven ability to engage with C-level decision makers
• Demonstrate excellent presentation skills (written and verbal) and have strong interpersonal skills

Company Description

Aditi helps product companies, web businesses and enterprises leverage the power of cloud, e-social and mobile, to drive competitive advantage. We are one of the top 3 Platform-as-a-service solution providers globally and one of the top 5 Microsoft technology partners in US.

We are passionate about emerging technologies and are focused on custom development. We provide innovation solutions in 4 domains:

• Digital Marketing solutions that enable online businesses increase customer acquisition.
• Cloud solutions that help companies build for traffic and computation surge.
• Enterprise Social solutions that enable enterprises enhance collaboration and productivity.
• Product Engineering services that help ISVs accelerate time-to-market.

We believe in hiring and retaining only top percentile talent and being 100% referencable. To learn more about us, visit http://www.aditi.com.

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Last updated on Aug 27, 2022