ABOUT US:
Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.
Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.
We share a common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
As the Director of Customer Success, you will lead and manage the Customer Success team, driving performance and growth while ensuring the success and satisfaction of our customers. You will be responsible for key business metrics like NDR, guiding and coaching the team in developing essential skills like stakeholder engagement and strategic account management. In this role, you’ll have the opportunity to shape how we support and partner with customers, developing a forward-looking strategy that drives long-term success and strengthens our customer relationships.