Browse
Employers / Recruiters

Customer Experience Specialist

stord13 · 30+ days ago
$37k+
Estimation
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

About the Customer Experience Specialist Position:

The Customer Experience Specialist at Stord plays a pivotal role in owning and enhancing the customer experience for a specific subset of accounts. This role will require deep engagement with available data sources and involvement in the operation to understand pain points impacting both Stord and the customer and to co-drive process improvements to solve for the long-term. You will serve as the operational subject matter expert for customer-facing interactions in business review communications and updates. Your role will involve a blend of problem-solving, relationship management, and a thorough understanding of operational intricacies, ensuring that our customers receive unparalleled service.

This role is based at our Atlanta, Georgia facility.

 

What You'll Do: 

  • Account Ownership: Serve as the primary, single threaded owner of customer experience for a subset of key accounts, overseeing all aspects of their experience with Stord.
  • Subject Matter Expertise: Develop and maintain deep knowledge of specific operational processes related to your accounts, positioning yourself as a go-to expert.
  • Complex Issue Resolution: Handle advanced customer issues by applying your in-depth understanding of client-specific operations, ensuring efficient and effective solutions.
  • Client Relationship Management: Build and nurture strong, lasting relationships with your accounts, acting as their primary point of contact for escalated inquiries.
  • Operational Collaboration: Work closely with logistics, operations, and supply chain teams to tailor processes and resolve issues specific to your accounts.

What You'll Need:

  • 1-3 years of experience in customer service, with a strong preference for experience in logistics or operations-focused environments.
  • Demonstrated ability to manage complex customer situations and resolve high-level issues.
  • Strong analytical skills with the ability to process operational data and customer feedback effectively. Intermediate to advanced Excel knowledge required, SQL knowledge is a plus. 
  • Superior communication skills, both verbal and written.
  • Proficiency in customer support software and CRM systems.

Bonus Points:

  • Bachelor’s degree in Business Administration, Supply Chain Management, or related field
  • Strong on-site communication and interpersonal skills
  • Prior experience or knowledge in logistics and supply chain management, particularly as it relates to specific client operations, is highly preferred
  • Previous start-up experience
  • Proven capability in enhancing customer satisfaction through innovative problem-solving and process improvement

Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team: 

  • Competitive salary and bonus
  • Friendly, Passionate, and Intelligent Employee Base
  • Creative Problem Solving and Entrepreneurial Thinking
  • Fast-Paced Environment
  • Low-Ego, Solution-Driven Culture
  • Community Involvement and Volunteer Opportunities
  • Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More

Benefits:

  • 401(k)
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA) option
  • Employee Assistance Program (EAP) - Mental Health Resources
  • Paid Parental Leave
  • Gym Stipend
  • Paid Time Off
  • Paid holidays
  • And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Last updated on Aug 10, 2024

See more

About the company

More jobs at stord13

Analyzing

Las Vegas, Nevada

 · 

30+ days ago

Atlanta, Georgia

 · 

30+ days ago

Atlanta, Georgia

 · 

30+ days ago

Atlanta, Georgia

 · 

30+ days ago

Atlanta, Georgia

 · 

30+ days ago

More jobs like this

Analyzing
Account Coordinator$37k+
G
Grapevine ·  Influencer marketing platform for YouTube

Boston, Massachusetts

 · 

30+ days ago

Accounts Payable Coordinator$14.78+ / hour
BC
Blairco Heating & Air Conditioning ·  HVAC and plumbing services

Altoona, Pennsylvania

 · 

30+ days ago

Title Insurance Customer Service Template$37k+
R
rajdnwiu7c8r934thp9x1p3cy8m5bv00f9sctvg8eqkxizduzvwvbmtwwys93l1z

Marina del Rey, California

 · 

30+ days ago

Client Support Professional$37k+
FL
FoxHill LLC ·  Healthcare management and consulting

Remote

 · 

30+ days ago

Customer Service Representative 1$37k+
9
9xjdnwf8nt489qdiu4ab0qq7clsnet01f27n6pjaxju02yq1u697ou3dvfougsq9

Tyler, Texas

 · 

30+ days ago

USA - Customer Service Representative II - 1st shift$37k+
avjdnwvktc8z3bx6l3wwkvfirw921o01dc13686pl8p2ms6rppml7fy62a3w25ra

Deerfield, Illinois

 · 

30+ days ago

Customer Service Representative - 2nd Shift$37k+
B
b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Portage, Michigan

 · 

30+ days ago

Customer Service Representative III$37k+
R
rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Alpharetta, Georgia

 · 

30+ days ago

Salt Lake City, Utah

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status