Customer Support Engineer

Main responsibilities:

• Carry out installation works and commissioning as instructed by Lead Engineer and Project Manager

• Carry out planned maintenance as distributed by call centre

• Carry out repairs on site

• Discuss and resolve problems with customer

• Responsible for administrative documents and archive corresponding records

• Instruct and support customer in the use/maintenance of products

• Promote the company and its products

• Ensure Health & Safety procedures are followed

Main requirements and skills:

• Technical Background

• Previous experience in a role of technical support

• Experience working within Networks, IP-systems and intercoms

• Strong communication skills and the ability of achieving great results

• Flexibility and the ability to adapt to change

• Self-motivated attitude, pro-active and excellent problem-solving skills

Benefits

• 25 Days Holiday, Sick Pay and Healthcare

Working hours 40 hours per week plus overtime

Require to work every other weekend on standby callout and bank holiday

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Last updated on Mar 20, 2023