Based on-site in our Dallas After-Sales Service facility, the Customer Service Associate performs administrative and order-entry clerical tasks in support of the servicing of customer's products. Successful candidates will have an excellent attention to detail and relevant computer skills as well as the ability to work well with a team while multi-tasking in a fast-paced environment.
Ensures that expected quality and production requirements are met.
Handling customers' products properly when receiving or returning them Performing basic scanning work Pulling and filing paperwork Escalating incomplete warranty issues Allocating service jobs to appropriate departments Handling customer payment authorizations Entering data into Enterprise Resources Planning (ERP) system Documenting issues of quality Invoicing Managing standard workflow steps Preparing products (inspecting and packing) after invoicing to be returned to customer Preparing products to be returned to customer at counter Taking pictures of incoming Performing back-office administrative duties as assigned by supervisor
Requirements:
1+ year customer service experience
Data Entry
Problem Solving
Multi-tasking
Clerical skills
Enterprise Resource Planning (ERP) system
Relevant computer programs including but not limited to: Excel, Outlook, Microsoft Teams, Automatic Call Distributor (ACD) software, instant messaging software, customer relationship management (CRM) software, Credit Card Processing software and Time and Attendance system
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Last updated on Nov 22, 2023