<p>Our client is seeking a dynamic and results-driven Deputy Managing Director to play a pivotal role in improving operational efficiency and driving service excellence across the organization. The ideal candidate will have a hands-on approach, collaborating closely with department heads to identify and implement improvements. This is a role for someone eager to make a significant impact by ensuring that the organization’s operations run seamlessly.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with department heads to identify operational inefficiencies and lead initiatives for improvement.</li><li>Ensure best practices in service management, focusing on ITIL framework implementation and service-oriented delivery.</li><li>Drive the achievement of key performance indicators (KPIs) across departments.</li><li>Monitor and refine operational processes to ensure they align with business objectives.<br></li><li>Act as a key liaison between various teams, pushing for accountability and higher performance standards.</li><li>Provide strategic insights and feedback to senior leadership regarding operational improvements.</li><li>Act as a Deputy to the Managing Director</li></ul><p><strong>Key Qualifications and Skills:</strong></p><ul><li>Proven experience in operations management, preferably in roles such as Service Manager, Network Operations Center Team Lead, or Call Center Service Manager.</li><li>Strong familiarity with the ITIL framework and service management principles.</li><li>A service-oriented mindset, focused on delivering exceptional outcomes.</li><li>Demonstrated ability to work with KPIs and drive results within an operational environment.</li><li>Experience in the gaming industry or other service-oriented sectors is a plus.</li><li>Excellent communication and coordination skills, with the ability to work collaboratively across departments.</li><li>Self-motivated and hungry to make a significant impact without the support of a dedicated team.</li><li>Ability to push for improvement while maintaining positive relationships with department heads.</li></ul><p><strong>Ideal Candidate Profile:</strong></p><ul><li>A proactive individual who thrives in a dynamic environment and is keen to take ownership of operational success.</li><li>Comfortable working independently to coordinate across teams and drive change.</li><li>Strong leadership presence, even without direct reports, and a relentless focus on operational excellence.</li></ul><p>This role is perfect for someone who values skill and impact over a conventional career path, and is looking for a position where they can drive tangible improvements in the organization’s day-to-day operations.</p> •
Last updated on Oct 23, 2024