Fleet Engineer

• Provides multi-level shutdown and periodic maintenance services on systems and process products.
• Responds to/provides remedial and emergency support to system and process product customers.
• Analyzes customer needs and provides feedback to operations and sales for additional or expanded service opportunities.
• Typically supports multiple customers. Able to work independently.
• Conducts systems operational test. Installs system hardware/software upgrades as required.
• Provides feedback to operations, sales, Technical Support Center and Quality Assurance on system product functionality, service task information necessary to maintain quality and competitive standards.
• Must have a thorough knowledge of Yokogawa systems and process products, process control principles; must maintain current knowledge of new technologies.
• Responsible for care and maintenance of all assigned test equipment as well as maintenance of any other assigned Yokogawa properties.
• Must be willing to travel for job assignments and work outside the normal eight to five work day/week. May be on 24-hour call.
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility.
• Proficient with the hardware and software components of Yokogawa DCS systems. Able to integrate multiple Yokogawa systems and a variety of non-Yokogawa systems, such as information management systems, supervisory systems, and standard sub-systems.
• Conversant with optional software packages, such as batch, Fieldbus, reports, and EXA packages.
• Able to identify areas for improvement and plans for upgrade, migration, and/or replacement of existing control systems.
• Answer technical questions raised by or through the account manager as needed to support sales pursuits. Able to determine appropriate options that can be proposed solutions (e.g. EXA packages).
• Accompany account managers as needed to provide technical support. Responsible for accuracy of proposals regarding estimated hours and scope of work.
• Responsible for customer satisfaction. Promotes customer confidence in Yokogawa's products and capabilities.
• Performs other duties as assigned

Last updated on Sep 26, 2023