UCCE WxCCE Project Engineer

• Work with team of engineers and consultants to plan migrations.
• CallFlow discovery and analysis of current platform, to prepare for migrating.
  • Run CUIC and SQL Queries
  • Build and test use cases, document engineering steps and user experience.
  • Learn and consult for KP's on prem and CCE cloud systems, standards, and applications.
• Design and Document Callflows in visio and/or LucidChart
• Configuration/testing in WxCCE. Includes; ICM Scripting, CVP Call Studio Development, Finesse layouts and gadgets, queues, agents, Calabrio call recording, CUIC reports
• Configuration/testing in CUCM and CUC. Includes Mobile Agent, Jabber, Cisco Unity Connection Greetings and Voicemail
• Plan and Execute Migrations within KP Change Management Process
• Support KP Contact Centers

• Required Level of Education and Preferred Level of Education: Highschool with 5+ years professional experience in UCCE required
• How many years of related experience are you looking for in your ideal candidate? 5+ years
• Specific Systems Knowledge Required: UCCE, Finesse, CVP, CUIC, CallFlow, Customer Support, Migrations, visio, Voice Gateways & Client/Cube Dial Peer
• Specific Systems Knowledge Preferred: WxCCE portal, Custom gadgets, Calabrio, CUCM, CUC, ISI, Healthcare, LucidChart, MS Teams

Last updated on Nov 16, 2023