Technical Writer Manager

Working under the direction of the XCS Quality Assurance Director, the Technical Writing Manager will develop comprehensive documentation that meets organizational standards. The Technical Writing Manager will need to gain a deep understanding of Assurance products and services, and translate complex information into simple, polished, engaging content. The Technical Writing Manager will develop and maintain detailed data bases of reference materials, including research, and design specifications.

The Technical Writing Manager will provide direction and support in the development of Qiddiya Assurance communication material and organizational improvements to the XCS Assurance functional areas of Quality, Health, Safety and Welfare, and Environment and Sustainability and XDS Project Delivery teams.

SPECIFIC RESPONSIBILITIES:

• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Requirements

4-year degree in journalism, communications, or relevant technical field and minimum of 8 years of related work experience in construction or similar field, including managerial experience.

Requires knowledge of organizational practices, processes, and current technology. Business Management experience with knowledge of Health, Safety and Environment Management preferred.

Required skills and qualifications

• Eight or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
• Firm understanding of SDLC (systems development lifecycle)
• Previous experience in HSEQ Procedure development
• Professional certification (ex: Society for Technical Communication)
• Experience in using XML tools to create documentation

Last updated on Mar 7, 2024