Browse
Employers / Recruiters

Customer Service (Contract Based)

ati-business-group · 30+ days ago
Jakarta, ID
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Role of Purposes:

This Position will report directly to the Team Leader or Senior Team Leader to that account. This role will generally address customers' complaints and inquiries regarding flight tickets purchased on the apps or website by utilizing the Ticketing product knowledge

Responsibilities:

  • To resolve client issues related to Airline booking as first resolution.
  • To manage the inquiry on time.
  • Support to escalate the higher inquiries to the respective key person.
  • Ensure all work is processed according to and beyond the team’s standard.
  • Report any issues or system limitations to the direct supervisor.
  • Carefully follow instructions and pre-established guidelines to perform assigned tasks.

Requirements:

  • Bachelor's degree in any Major
  • Upper-intermediate proficiency in English (spoken, written, and reading).
  • Have 1+ year working experience in Customer Service with English communication skills
  • Willing to work in shifting mode (24/7) including public holidays
  • Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

Last updated on Nov 18, 2024

See more

About the company

More jobs at ati-business-group

Analyzing

Jakarta

 · 

30+ days ago

Jakarta

 · 

30+ days ago

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status