Kitchen Design Customer Service Representative

The Kitchen Design Inside Sales Representative will create functional, safe, and aesthetically pleasing spaces by assessing space requirements, determining optimal furniture placement, and selecting decorative items, all while adhering to relevant blueprint, building code, and inspection requirements.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Works with clients to determine initial goals and requirements for the space to be designed.

• Prepares sketches or other visual aids to demonstrate preliminary designs to clients.

• Consults with clients to select materials and furnishings.

• Uses design applications to prepare and illustrate final plans.

• Determines timelines and project costs and presents accurate estimates to clients.

• Orders or obtains necessary materials, adhering to project and budget specifications.

• Maintains current knowledge of trends and materials, techniques, and other developments in company products.

• Generates accurate estimates by introducing the orders in the system, obtaining client’s approval and collecting deposits.

• Updates CRM system by entering prospect and customer information and documents all relevant interactions including follow ups.

• Proactively leads showroom tours with prospective clients.

• Acts as a facilitator for lunch and learns to architects and designers.

• Follows up on claims for those orders already delivered which presented issues in coordination with the quality department.

• Supports Customer Service team when needed.

• On occasion, visits clients at desired locations.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Detail-oriented with excellent problem-solving and organizational skills.

• Strong visual design skills including proportion and aesthetics.

• Excellent verbal and written communication skills.

• Ability to use 2020 design software.

• Proficient in Microsoft Office Suite or related software.

• Basic understanding of building codes and inspection regulations related to interiors.

• Fluent in English and Spanish.

Education and Experience:

• Associates degree in Interior Design or related field required; coursework in computer-aided design (CAD) highly preferred.

• At least one year of related experience is required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Must be able to distinguish between colors.

Last updated on Jan 30, 2025