General Purpose: The Loan Processor Assistant is responsible for supporting the Loan Processors with daily tasks.
Essential Duties and Responsibilities:- Ascertain information from file (independently) to place orders from third party vendor within a timely manner (generally 24 hours)
- Order following documents: VOD, VOE, Verbal VOE, VOB, VOR, VOM, EOI, 4506t & Rapid Reporting, Appraisals, Flood Cert, Appraisals, SSA-89, Condo Docs, FHA/VA documents ( LDP/GSA, case numbers, etc.) and MERS as needed for each file
- Effectively use reports and ticker system to effectively manage loans and prioritize daily workflow
- Follow up on documents ordered within a timely manner (24 hours)
- Communicate and respond to processors as well as other internal customers (Loan Consultants) and external customers ( 3rd party vendors) (generally within 2 hours)
- Become proficient with document management system and update all information appropriately and accurately in system
- Utilize funding reports to obtain funding conditions (LQI, MERS, LDP/GSA, Verbal VOE) in a timely manner (generally 48 hours prior to funds ordered date)
- Perform other related duties as assigned and required
Key Competencies:- Attention to detail.
- Strong ability to prioritize and a keen sense of urgency.
- Excellent customer service, interpersonal and communication skills.
- Work well in a team environment.
- Great time management and organizational skills.
Education and/or Experience:- High school diploma or general education degree (GED) required.
- Minimum 1- year loan general office experience
- Working knowledge of Microsoft Office Suite
- Exceptional attention to detail.
- Strong communication and time management skills
ControlID: 14.234.89 SHR
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Last updated on Nov 29, 2016