Location: East Moline, IL (2 1/2 hours west of Chicago)
Duration: 3+ year to long term
Rate: $43/hr W2
candidates need to be on w2
phone interview
Major Duties:
• Researches, analyzes, and documents system issues and works with product management and development teams to identify root cause and define work to fix system issue.
• Identify, track, and close system issues using Service Now and ITIL naming/processes.
• Serves as a liaison between the support tiers and dealers to the product management and development team.
• Maintains a strong and collaborative relationship with the dealers and the Client's Field Team members, and serves as an advocate of the Service Delivery product.
• Participates in unit and integration testing of new releases and patches.
Skills and Knowledge:
• Knowledge & Experience using ServiceNow
• Knowledge & Experience using SQL scripts on Microsoft SQL Server to find root cause of support issues.
• Knowledge & Experience supporting and/or installing client-server applications.
• Knowledge & Experience working with Citrix and Remote Desktop
• Skill in communication both written & verbal • Proven successful experience working as a member of a high performing team.
• Proven experience to adjust to changes in priority of work assignments to meet end user needs.
• Proven experience in doing advanced troubleshooting of issues with main product and integrations to other systems.
• Experience with EQUIP and/or Service Delivery would make a candidate stand apart from others.
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Last updated on Nov 7, 2017