Customer Service Administrator

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Southwest Ontario team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Customer Service Coordinator is located in Stoney Creek with a focus on supporting and facilitating the Service team. Additional responsibilities include overseeing the hourly payroll and payroll related functions. Duties and responsibilities include but are not limited to:

• Respond as 1^st point of contact on the Service line.
• Dispatch technicians for service calls, maintenance work and #4’s
• Respond to client concerns promptly and escalate to Supervisor as required
• Plan and schedule all labour for maintenance agreements, projects and emergency service calls
• Develop daily, weekly, and monthly workload schedules
• Ensure agreement files are up to date with proper equipment lists and labour schedules
• Maintain vacation and trade school calendars for technicians
• Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted
• Maintain accurate records on call backs, response times and other Quality Assurance elements as required
• Update and upload hourly payroll entry file on a weekly basis
• Complete other payroll related duties as required

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Holds Self and Others Accountable
• Teamwork and Collaboration

EDUCATION REQUIREMENTS

• Secondary education diploma is required, though post-secondary degree is preferred

WORK EXPERIENCE REQUIREMENTS

• 3-5 years of Administration/Customer Service/Dispatch expere

SKILLS, ABILITIES AND OTHER REQUIREMENTS

Intermediate knowledge and understanding of:

• Ability to manage multiple projects in a fast paced environment
• Effective leadership skills with a strong focus on facility and business processes
• Organization and time management

Intermediate user of:

• MS Office (Word, Excel, Project)
• JD Edwards or an Oracle-based ERP system is an asset
• DSI platform is an asset

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Last updated on Oct 18, 2024