Client Partner - Hitech

About Client:
Client is a global IT services provider. It offers a wide range of technology solutions and consulting services to clients across various industries. With a strong focus on digital transformation, It helps organizations leverage emerging technologies such as cloud computing, AI, and analytics. The company has a global presence, serving clients in North America, Europe, Asia-Pacific, and the Middle East. Company emphasizes collaboration, innovation, and customer-centricity in delivering value-driven solutions to its clients.


Salary Range:$160K-$200K/Annum Base

Job Description:

• As a Client Partner - HiTech, you will be responsible for building and maintaining strong relationships with clients in the high-tech industry.
• You will act as a strategic advisor, understanding their business needs and aligning our products and services to help them achieve their goals.
• Your primary objective will be to drive revenue growth by expanding our client base, increasing customer satisfaction, and maximizing account profitability.

 Responsibilities:
Client Relationship Management:

• Build and nurture long-term relationships with key decision-makers and influencers within client organizations.
• Gain a deep understanding of clients' business objectives, challenges, and market trends.
• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely manner.
• Proactively identify opportunities to upsell and cross-sell our products and services.

Strategic Account Planning:

• Develop strategic account plans in collaboration with internal teams to drive client success and revenue growth.
• Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and develop action plans accordingly.
• Stay updated on industry trends, competitive landscape, and emerging technologies to provide insights and recommendations to clients.

Sales and Business Development:

• Meet or exceed sales targets by identifying new business opportunities within existing accounts and acquiring new clients.
• Collaborate with the sales team to create compelling proposals, presentations, and pitches tailored to clients' needs.
• Negotiate and finalize contracts, ensuring favorable terms and conditions for both parties.
• Track sales metrics, analyze data, and provide accurate sales forecasts and reports.

Cross-functional Collaboration:

• Work closely with internal teams, including product development, marketing, and customer support, to ensure client satisfaction and successful project delivery.
• Advocate for clients' needs and provide feedback to internal stakeholders to drive product enhancements and service improvements.
• Collaborate with the delivery team to ensure smooth onboarding, implementation, and adoption of our solutions.

Customer Success and Satisfaction:

• Monitor client satisfaction levels, identify areas for improvement, and implement measures to enhance the customer experience.
• Act as an escalation point for critical client issues, ensuring prompt and effective resolution.
• Conduct regular client satisfaction surveys and feedback sessions to gather insights and drive continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
• Proven experience in client management, business development, or sales in the high-tech industry.
• Strong understanding of the high-tech market, trends, and competitive landscape.
• Exceptional interpersonal and communication skills with the ability to build rapport with clients at all levels.
• Strategic thinking and ability to translate client needs into effective business solutions.
• Results-oriented mindset with a track record of meeting or exceeding sales targets.
• Excellent negotiation, presentation, and relationship-building skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple client engagements simultaneously.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office suite.

About ApTask:
ApTask is a dynamic workforce management solutions company dedicated to helping professionals excel in their careers. With a focus on IT, project management, and strategic consulting roles, ApTask offers tailored opportunities that align with your aspirations. Join our thriving community of skilled professionals and unlock your potential to make a meaningful impact. Client exciting career prospects with ApTask today at www.aptask.com.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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Last updated on Jul 6, 2023